Sakura ยท Product information
Support
Workspace members can contact the Sakura operator for account, audit and service help.
Contact
Email martin@shinrasec.com from your workspace email address. Include the affected workspace, audit ID, approximate time and a description. Remove passwords, API keys and unrelated personal data.
Priority
- Critical
- suspected cross-workspace exposure, sandbox escape, broad outage or active security incident.
- High
- a workspace cannot sign in or start audits.
- Normal
- an individual audit, finding, invitation or usability issue with a workaround.
Response targets
During private beta we aim to acknowledge critical issues within four hours, high issues within one business day and normal issues within two business days. These are operating targets, not contractual service levels unless a signed agreement states otherwise.
Planned work
Maintenance and previews may temporarily limit capacity. Workspace members will receive material notices through the agreed beta contact. Sakura reports a typed unavailable state when a capability is not available rather than silently substituting a weaker result.